Delivery Information
Thank you for visiting and shopping at LoveNaturall. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy (for orders within Singapore only)
Shipment Processing Time
All orders are processed within 2-3 business days. Orders received after 6pm will be processed the next following day. Orders are not processed on weekends or public holidays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone
We use external delivery partners for our orders and their delivery times are subject to their volumes and processing times
Shipping rates & delivery estimates
Standard shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Ninja / Singpost | 3-5 business days* | SGD6 flat fee for orders below $70 FREE for orders above $70 |
* estimated, could be earlier or later subject to external delivery partners' volume
Dependent on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that you parcel is left safe at your doorstep, and requesting that your parcel is held for delivery on another date (for example if you're on holiday)
Customers are to direct their delivery requests directly to the external Delivery Partners, final arrangements are made at the delivery partners' discretion
Express, Same -day or International delivery
If you prefer express, same-day delivery or international deliveries, please contact us at ask@lovenaturall.com
We seek your understanding
While we aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. LoveNaturall cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier
Delivery charges are final and non-refundable for successful orders